Non-Discrimination and Language Help
Anastasia Care Services LLC complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin (including limited English proficiency and primary language), age, disability or sex (including sex characteristics, sexual orientation, gender identity and sex stereotypes). We do not exclude people or treat them differently because of these characteristics.
Free help we provide
Reasonable changes to our policies and practices, free of charge, for people with disabilities when needed to give equal access to our services. Free aids and services to people with disabilities so they can communicate effectively with us, such as qualified sign language interpreters and written information in other formats, such as large print or accessible electronic formats. Free language assistance services to people whose primary language is not English, such as qualified interpreters and information written in other languages.
If you need these services, contact our Section 1557 and Section 504 Coordinator (our Administrator) at (877) 504-3626 (TTY: 711) or admin@anastasiacare.com.
How to file a grievance
If you believe we failed to provide these services or discriminated in another way, you can file a grievance with our Administrator: Anastasia Care Services LLC, 2173 Embassy Drive, Lancaster PA 17603, phone (877) 504-3626, fax (610) 675-2604, email admin@anastasiacare.com. You can file in person, by mail, fax or email. If you need help filing, our Administrator can help you. A copy of our grievance procedure is available on request.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, online at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, by mail at 200 Independence Avenue SW, Room 509F, HHH Building, Washington, DC 20201, or by phone at 1-800-368-1019 (TDD 1-800-537-7697). Complaint forms are at https://www.hhs.gov/ocr/complaints/index.html.
Pennsylvania agencies
Pennsylvania Department of Human Services, Bureau of Equal Opportunity: phone (717) 787-1127, fax (717) 772-4366, email RA-pwbeoao@pa.gov. Pennsylvania Department of Health, home care and home health complaint hotline: 1-800-254-5164. Pennsylvania Human Relations Commission: Forum Place, 555 Walnut Street, Suite 808, Harrisburg, PA 17101, phone (717) 787-4410, TTY (717) 787-7279.
Our policy
Consumer care will be provided in a manner that does not discriminate against persons regardless of race, sex, color, national origin, ancestry, religious creed, sexual orientation, disability or age. Our Administrator is our designated coordinator for this policy.
Language assistance
ATTENTION: If you speak another language, free language assistance services are available to you. Free aids and services for people with disabilities are also available. Call (877) 504-3626 (TTY: 711).
Español: ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al (877) 504-3626.
简体中文: 注意：如果您使用简体中文，您可以免费获得语言援助服务。请致电 (877) 504-3626。
繁體中文: 注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 (877) 504-3626。
Tiếng Việt: CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số (877) 504-3626.
Русский: ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните (877) 504-3626.
العربية: ملحوظة: إذا كنت تتحدث العربية، فإن خدمات المساعدة اللغوية تتوفر لك بالمجان. اتصل برقم (877) 504-3626.
Kreyòl Ayisyen: ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou. Rele (877) 504-3626.
नेपाली: ध्यान दिनुहोस्: तपाईंले नेपाली बोल्नुहुन्छ भने तपाईंको निम्ति भाषा सहायता सेवाहरू निःशुल्क रूपमा उपलब्ध छ। (877) 504-3626 मा फोन गर्नुहोस्।
Українська: УВАГА! Якщо ви розмовляєте українською мовою, ви можете звернутися до безкоштовної служби мовної підтримки. Телефонуйте за номером (877) 504-3626.
Português: ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para (877) 504-3626.
বাংলা: লক্ষ্য করুনঃ যদি আপনি বাংলা, কথা বলতে পারেন, তাহলে নিঃখরচায় ভাষা সহায়তা পরিষেবা উপলব্ধ আছে। ফোন করুন (877) 504-3626।
Français: ATTENTION : Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le (877) 504-3626.
ភាសាខ្មែរ: ប្រយ័ត្ន៖ បើសិនជាអ្នកនិយាយ ភាសាខ្មែរ, សេវាជំនួយផ្នែកភាសា ដោយមិនគិតឈ្នួល គឺអាចមានសំរាប់បំរើអ្នក។ ចូរ ទូរស័ព្ទ (877) 504-3626។
한국어: 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. (877) 504-3626 번으로 전화해 주십시오.
ગુજરાતી: સુચના: જો તમે ગુજરાતી બોલતા હો, તો નિ:શુલ્ક ભાષા સહાય સેવાઓ તમારા માટે ઉપલબ્ધ છે. ફોન કરો (877) 504-3626.