Privacy Policy and Notice of Privacy Practices
Last updated: November 6, 2026.
Website privacy: what we collect
Information you choose to give us through our forms, phone calls or email, such as your name, phone, email, county and the type of care you are looking for. Our website host may also collect basic technical data, such as browser type and pages visited, and may use cookies to keep the site working.
How we use it
To respond to your request, arrange a free assessment, review a referral, consider a job application, and run our business. We do not sell your information.
Who we share it with
Only service providers who help us run the site and our forms, who must protect it, and others when the law requires. Our online forms are hosted by a provider that has signed a HIPAA Business Associate Agreement with us.
Your choices
You can ask us to update or delete information you sent through the website, unless we must keep it by law, by calling (877) 504-3626 or emailing admin@anastasiacare.com.
Notice of Privacy Practices (HIPAA)
THIS NOTICE DESCRIBES HOW HEALTH INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
Anastasia Care Services LLC is required by law to protect the privacy of your health information, to give you this notice of our legal duties and privacy practices, to follow the notice currently in effect, and to notify you if there is a breach of your unsecured health information.
How we may use and share your health information
Treatment and care coordination: for example, sharing your care plan with the caregivers assigned to you, or coordinating with your service coordinator or doctor. Payment: for example, sending information to Medicaid, your Community HealthChoices plan or your long-term care insurer so your care is paid for. Health care operations: for example, quality reviews, training, scheduling and supervising caregivers. As required by law, including reports of suspected abuse or neglect to the proper authorities, responding to court orders, and inspections by government agencies that oversee us. Public health and safety, to prevent a serious threat to health or safety. To family or friends involved in your care, if you agree or do not object, or if you cannot agree and it is in your best interest. Other uses the law allows without your permission, such as: for health oversight, audits and licensing; in lawsuits and court or administrative proceedings; to law enforcement; to coroners, medical examiners and funeral directors; for organ and tissue donation; for approved research; for workers' compensation; and for military, national security and other special government functions.
Stricter Pennsylvania law
Pennsylvania law gives extra protection to some information, such as HIV-related information and drug and alcohol, and mental health treatment records. When those laws are stricter, we follow them and will ask for your written consent where they require it.
Uses that need your written permission
Other uses, including marketing and any sale of your information, require your written authorization. You may cancel an authorization in writing at any time.
Your rights
You have the right to: see or get a copy of your health information; ask us to correct information you believe is wrong or incomplete; ask us to limit what we use or share (we are not required to agree, except that we must agree not to share information with your health plan about a service you paid for in full yourself, unless the law requires us to share it); ask us to contact you in a certain way or at a certain place; get a list of certain times we shared your information; get a paper copy of this notice at any time; choose someone to act for you, such as a personal representative; and file a complaint if you believe your privacy rights were violated.
Complaints
You can complain to us by contacting our Administrator at (877) 504-3626, admin@anastasiacare.com, or 2173 Embassy Drive, Lancaster PA 17603. You can also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, at www.hhs.gov/ocr/complaints, by calling 1-877-696-6775, or by writing to 200 Independence Avenue SW, Washington, DC 20201. We will not retaliate against you for filing a complaint.
Changes to this notice
We may change this notice, and the change will apply to all information we have. The new notice will be posted on this website and available at our offices. Effective date: November 6, 2026.